Refund policy

Return and Refund Policy

Thank you for your purchase! Please review our return and refund policy carefully.

• Personalized Items: All personalized or custom-made items are non-returnable and non-refundable. Please double-check your customization details before placing your order to ensure accuracy.

• Digital Products: Due to the nature of digital downloads, all digital product sales are final once the files have been delivered or accessed. Refunds are not available for downloaded digital products, except where required by law. If you experience issues accessing your files, please contact us for assistance.

• Non-Personalized Items: For non-personalized items, returns may be accepted within 7 days of delivery in unused, original condition. The customer is responsible for return shipping costs. Refunds will be processed once the item is received and inspected.

• Damaged or Defective Items: If your item arrives damaged, defective, or incorrect, please contact Pebbles Creations LLC within 48 hours of delivery, whenever possible, and provide photos of the item and packaging. We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances and applicable law. This reporting timeframe does not limit any rights provided by law.

• Order Errors: If the issue is due to our error, we will gladly cover the return shipping and ensure a prompt resolution.

We value your satisfaction and are committed to providing quality products. If you have any concerns or questions, please contact us for further assistance.